The main concept of Systems Doctor has began in 2007 from a small group of computer technicians in London, UK, trying to deliver quality on-site technical support to Businesses and Home Users, while delivering quality laptop repair services.
Quickly this created the core of one of the largest human specialized IT network in London and within two years the new company offices in London, UK were created.
The people of Systems Doctors combined some services that were hard to find such as computer service at home, laptop service and data recovery services but also added one very valuable element, that is quality of service.
Our motto in SystemDoctor is «Your local computer technician, all over London». The company's advertisement was very little and that's because most of our clients were introduced by other clients. Word of mouth was the best advertisement that made our Company popular. But what makes SystemsDoctors different from other companies is quality of service and human behaviour. Our technicians are not employees, they are partners, and they want our clients to be satisfied before they leave.
SystemDoctors today
Today Technical support network Ltd
- has already registered more than 150 computer technicians from which deliver their services to Corporate or Retail users from all over London. More than 150 on-site computer repairs every month
- The customer list exceeds 800 unique clients
Our call center inbound calls, come mainly from Attica (70%), from Thessaloniki (20%) and the rest 10% from other cities in Greece
Our workforce is undertaking projects of various software and hardware companies that have a wide client spread all over Greece.
Our main services today are:
The future
Technical Support Network Ltd from February 2010 and with a new legal form and management, improves its logistics and internal procedures, installs a new call centre and hires more personnel, in order to achieve maximum quality of service control.
Holding a leading place within its competitors, sets new goals such as :
- Increasing market share by creating attractive contracts for companies and retail customers
- Brand Name Establishment in the Market
- Cooperation with computer stores all around Greece
- Quality of Service Control
- Target new Market shares
- Development of new partnerships with larger Computer related companies
